Some years back I worked on a process re-engineering project at a large industrial manufacturer. The project went on for several months and it looked as if things were going quite well. Then, a person that I’ll call “Hack” showed up on the project who reported to one of the divisional VP’s. Hack came into the project with a negative view of the project and, after spending a couple of weeks on the project, was successful in convincing the divisional VP that the project should be shut down PMP certification cost .
The project team packed up and was out of there that day. In looking at the situation, had we involved Hack earlier in the project we could have made some fundamental changes in the direction which would have put the project on a path more in line with management expectations and avoided wasting time & money on the project.
Chances are, there has been a Hack on one of your projects who showed up, disrupted everything and either slowed down or derailed your project completely. It could be that it was the wrong business decision to shut the project down, but it could also be that it was the right thing to do because the project wasn’t addressing the collective need of the customer. Regardless of right or wrong, it is very important to know who to involve in your project to better ensure success and avoid the waste and frustration of a stalled project.
So, let’s talk about the people, or stakeholders, who aren’t assigned to the project but can materially influence its outcome. In my experience, stakeholders generally fall into two groups: customer stakeholders, or those you help, and supplier stakeholders, or those who help you. Your customer stakeholders primarily are going to be your customer population and their associated management. At the end of the day, they are going to be the ultimate judge of your end product and will be your ultimate measure of success. Your supplier stakeholders can be quite varied. Technical support personnel, consultants, and third-party software providers are all examples of supplier stakeholders. As you design your project, you’ll need to think about the types of help that you will need and enlist support from your supplier stakeholders to help ensure success.